The T&Q (TOP&QUICK) service system is a conclusion drawn by HSJ Electronics Co., Ltd. serving customers from all walks of life. It is relatively easy for customers to buy a product, but it is not so easy to find a supplier of high-quality products and services. For Hongshunjie Company, it also hopes to develop for a long time, better serve customers, and grasp customers. For this reason, Hongshunjie T&Q system provides customers with protection. The details are as follows:
A. Pre-sales service
1. Professional sales engineers will provide customers with professional solutions and products suitable for customer requirements according to customer requirements, combined with professional system integration experience and product application characteristics
2. Do demo system demonstrations and sample demonstrations for customers, and provide customers with professional purchasing suggestions based on customer needs, combined with product and professional system implementation experience.
3. Provide customers with free product use training, so that customers can better understand the characteristics of products and systems
4. Under certain circumstances, can provide customers with prototype testing
B. In-sale service
1. Free on-site environmental survey to provide customers with installation environment suggestions
2. Free installation and commissioning and product use training for the products sold
3. Provide customers with product-related information (including product instruction manuals, material reports, etc.)
4. Telephone technical support, on-site technical support in case of emergency.
C. After-sales service
1. If the customer finds a problem, the on-site personnel can feedback the problem to the person in charge of the project in the computer department, and then the person in charge will contact our technical staff,
We will give you a reply within four hours, and the processing will be completed within 48 hours (48 hours is in Shenzhen City, and other places will be processed within 54 hours)
2. Adopt one-for-one maintenance to solve worries for customers
3. We will repair and maintain customers for free during the warranty period
4. Open 24-hour service hotline:
Software technical support phone: +86-19129413979 (same number on WeChat)
Hardware technical support phone: +86-19926435251 (same number on WeChat)
5. If you need to replace the accessories, our company can replace them according to the cost price of the accessories
6. If customers use our consumables, our company will give preferential prices
To sum up, Hongshunjie is willing to become a long-term development partner of customers, not only can provide customers with high-quality products, but more importantly, provide excellent after-sales service, to help customers sail and help their development.